About SignalRivet
Built from both sides of the problem.
SignalRivet grew from combining systems thinking with process discipline, then applying both to ordinary business problems.
I started in IT, where I learned to troubleshoot systems, find the real cause of problems, and make technology work the way people actually need it to work.
Later, I moved into Quality, where the focus was different: clear processes, traceability, consistency, documentation, root cause, corrective action, and making sure problems stay fixed.
Those two disciplines ended up shaping the way I look at almost every business problem.
A missed callback may be a customer-service problem. An inventory issue may be a process problem. A repeated mistake may be a quality problem. A manual task may need automation. Sometimes several of those are connected.
That is why SignalRivet does not begin by trying to sell you a particular service. We begin with what is making your business harder to run, figure out what is actually causing it, and help put the right system in place.
IT taught me how to troubleshoot systems. Quality taught me how to make the fix repeatable. SignalRivet grew from combining the two.
Andre Fitzgerald
Founder, SignalRivet
The idea
You may not need a department.
You need the function.
Sometimes that function is Quality. Sometimes it is IT, Operations, Customer Service, reporting, automation, continuity, or a combination.