Fewer missed details
Keep the caller's need and context together.
SignalRivet 24/7 Desk
Every call should leave a clear next step.
The 24/7 Desk answers routine calls, captures what matters, and gives your team a useful handoff when a person needs to step in.
Call the live assistant, then see the linked business handoff on this page.
A GOOD HANDOFF KEEPS THE THREAD
01
What they neededThe caller's request, in their own context.
02
What happenedWhat was handled and what remains open.
03
What comes nextUrgency and a clear place for your team to pick up.
The two-sided demo
First, you're the customer.
Then see the business side.
Click Prepare my call to generate your four-digit code on this page. Call the number shown, press 1, enter that code using your phone keypad, then press #. After your call, return here to view the business handoff.
01 THE CUSTOMER SIDE
First, prepare your call.
Choose where to view your report, then click Prepare my call. Your four-digit code will appear on this page. Keep this page open to view your report after calling.
WHERE THE HANDOFF APPEARS
The session is temporary and private, and expires after one hour. Prefer to call directly? (434) 433-8898 reaches the phone assistant without a code.
02 THE PHONE CALL
Next, call and enter your code.
After preparing your session, call the number shown. When prompted, press 1, enter the four-digit code displayed on this page using your phone keypad, and press #.
The code privately links this call to its report. Direct calls without a code still reach the assistant.
Call the 24/7 Desk
YOUR FOUR-DIGIT CODE----
CALL(434) 433-8898
- Call the number above
- Press 1
- Enter your code
- Press #
The code connects this call to this page, so its report can appear here afterward. Calling without a code still reaches the assistant.
Waiting for your call.
This session has expired.
Sessions last up to one hour. Start a fresh one whenever you're ready.
We couldn't reconnect to this session.
Start a new private session to try again.
After the call, the Relay prepares the structured business handoff for this page. Direct callers without a code can still speak with the assistant.
02 / THE BUSINESS SIDE
You were the customer.
Now see what the business received.
A useful call becomes a clear account of the need, what was handled, what needs a person, and what should happen next.
ILLUSTRATIVE EXAMPLENot from your call
Example only — no visitor call is represented here.
Not identified
This sample shows the shape of a handoff. It contains no transcript or facts from a real call.
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Illustrative only
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Your actual report will replace this example when one is returned for your session.
YOUR SESSION REPORT
Delivery status
After your linked call ends, its business handoff appears here. The example above is illustrative and contains no details from your call.
Why the handoff matters
Keep the useful details in view.
A caller should not have to start over when your team takes the next step.
Urgency surfaced
Help the team see what may need attention first.
A clear next action
Give the owner or team a usable place to pick up.
Handled within your rules
Routine work, with clear boundaries.
- Appointment and service requests
- FAQs and approved policy questions
- Customer and lead intake
- Status questions and information gathering
- Basic approved troubleshooting
Escalated to a person
People keep the decisions that matter.
- Safety-sensitive situations
- Pricing or policy exceptions
- Highly sensitive conversations
- Refunds and commitments outside policy
- Anything beyond defined authority